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The "20% OFF ON K-POP IDOL ITEMS" offer starts on Sep 4, 2018 14:00 and ends on Sep 11, 2018 14:00 (UTC+9). Details are subject to change at any time without prior notice.

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Title

Notice Regarding Shipping Policy Update

Posted by mixxmix(ip:)

Date 2019-03-28

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Shipping Rates & Delivery


Below are the delivery methods available with estimated arrival time and cost.


  Shipping Destinations      Shipping Service        Shipping Fee(USD)       Free Shipping over(USD)   
Worldwide FASTBOX MAIL $29.99 $200
U.S FASTBOX ECONOMY $14.99 $200
Australia FASTBOX ECONOMY $19.99 $200
Taiwan FASTBOX STANDARD $9.99 $70
Hongkong FASTBOX STANDARD $9.99 $70



- Item Preparation Time (for in-stock items): Around 3-5 business days after payment
- Delivery Time (excluding customs clearance): Around 3-8 business days after dispatch
- Shipping Courier: Available after dispatch
- Method of Shipment: Air parcel
- Tracking time May vary depending by courier
- Tracking info may be available more than 24 hours after shipment



General Shipping Policy

1) Some shipping couriers may not be available for certain areas. More information is provided on our Guide > Shipping page or during checkout.
2) The delivery time provided is an average estimate excluding preparation time and customs clearance.
3) Delivery time may vary depending on the shipment and customs clearance situation.
4) The best matching shipping courier is selected in real time to provide the most secure and fastest delivery service. Please note that for this reason, we cannot provide the name of courier prior to shipment.
5) All shipping couriers provide real-time tracking updates.



Track Orders

Once your order is shipped out, you will receive an email regarding tracking information.
You can also find information on your shipment at My Account > My Orders.



Customs and Duties

The recipient is responsible for all/any import duties and taxes which may occur during international shipments.
Please be advised that these charges are levied by the destination country and we do not have control over them.

However, in certain countries, if you are charged customs fees even after proving that your items are for personal use, and your purchase amount meets the criteria below,
you will be compensated via Reward Points.
*Purchase amount: Original price of item(s) before any discounts/coupons/reward points are applied

Please provide proof of payment via Contact US or E-mail after customs are cleared.
*Approved only if request is made within 14 days of delivery.


* It is not available to compensate for import duties and taxes which are made in the rest of areas, except for below 6 countries.

   Country     Criteria for Customs Compensation
 U.S.A  Total purchase amount under the recipient's name is below US$800 (Based on order date)
 Taiwan  Recipient is not responsible for customs clearance
 Singapore  Purchase amount is below US$280
 Malaysia  Purchase amount is below US$115
 Macao  [Duty-free zone] All customs charges that still occur are eligible for compensation
 Hong Kong  [Duty-free zone] All customs charges that still occur are eligible for compensation




For Product Returns due to Reasons Caused by the Customer

Any product returns due to reasons caused by the customer which includes but not limited to:
incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.

- The returned product will not be re-shipped.
- The customer is responsible for all/any relevant expenses during the return process such as round-trip shipping, customs and etc.
   This will be done by either deduction from refunds or extra charges.

(1) Process for refund requests

Once the parcel returns, refund will be issued after subtracting all fees and expenses.
Price will vary depending on shipping methods from the returned product.
For other countries where are non EMS service regions,
refund will be issued in accordance with the EMS Premium Service.
(2) For re-delivery requests

There are NO re-deliveries.

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