• Shipping Method : Selected by customer
• Shipping Area : Worldwide
• Shipping Cost : International Shipping Fee
• Shipping Time : 7 - 10 days
• About Shipping :
  
  
  
  
  Shipping Rates & Delivery
  
  
  

  Below are the delivery methods available with estimated arrival time and cost.

  
  

  Country	Shipping Fee	Order Amount	Shipping Service	Local Shipping
  U.S.A	$30	Below $200	Fastbox Premium Plus	UPS
  	$15	Over $200	Fastbox Premium Plus	UPS
  Canada	$30	Below $300	Fastbox-Mail	EMS
  	$15	Over $300	Fastbox-Mail	EMS
  Australia	$30	Below $300	Fastbox-Premium	DHL
  	$15	Over $300	Fastbox-Premium	DHL
  Russian Federation	$30	Below $300	Fastbox-Premium	DHL
  	$15	Over $300	Fastbox-Premium	DHL
  Saudi Arabia	$30	Below $300	Fastbox-Mail	EMS
  Saudi Arabia	$15	Over $300	Fastbox-Mail	EMS
  Germany	$30	$200	Fastbox-Mail	EMS
  United Kingdom	$30	$200	Fastbox-Mail	EMS
  France	$30	$200	Fastbox-Mail	EMS
  New Zealand	$30	$200	Fastbox-Mail	EMS
  China(People's Rep)	$20	$150	Fastbox-Mail	EMS
  Singapore	$20	$150	Fastbox-Mail	EMS
  Philippines	$20	$150	Fastbox-Mail	EMS
  Malaysia	$20	$150	Fastbox-Mail	EMS
  Indonesia	$20	$150	Fastbox-Mail	EMS
  Thailand	$20	$150	Fastbox-Mail	EMS
  India	$20	$150	Fastbox-Mail	EMS
  Ireland	$20	$150	Fastbox-Mail	EMS
  Macau	$20	$150	Fastbox-Mail	EMS
  Vietnam	$10	$99	Fastbox-Mail	EMS
  Hong Kong	$10	$99	Fastbox-Standard	LTHK
  Taiwan	$10	$99	Fastbox-Standard	LTTW

  
  

  
  

  
  

  - Item Preparation Time (for in-stock items): Around 7-10 business days after payment
  - Delivery Time (excluding customs clearance): Around 3-8 business days after dispatch

  - Shipping Courier: Available after dispatch

  - Method of Shipment: Air parcel

  - Tracking time May vary depending by courier
  - Tracking info may be available more than 24 hours after shipment

  
  

  
  

  
  

  General Shipping Policy

  
  

  1) Some shipping couriers may not be available for certain areas. More information is provided on our Guide > Shipping page or during checkout.

  2) The delivery time provided is an average estimate excluding preparation time and customs clearance.

  3) Delivery time may vary depending on the shipment and customs clearance situation.

  4) The best matching shipping courier is selected in real time to provide the most secure and fastest delivery service. Please note that for this reason, we cannot provide the name of courier prior to shipment.

  5) All shipping couriers provide real-time tracking updates.

  
  

  
  

  
  

  Track Orders

  
  

  Once your order is shipped out, you will receive an email regarding tracking information.

  You can also find information on your shipment at My Account > My Orders.

  
  

  
  

  
  

  Customs and Duties

  
  

  The recipient is responsible for all/any import duties and taxes which may occur during international shipments.

  Please be advised that these charges are levied by the destination country and we do not have control over them.

  
  

  However, in certain countries, if you are charged customs fees even after proving that your items are for personal use, and your purchase amount meets the criteria below,

  you will be compensated via Reward Points.

  *Purchase amount: Original price of item(s) before any discounts/coupons/reward points are applied

  
  

  Please provide proof of payment via Contact US or E-mail after customs are cleared.

  *Approved only if request is made within 14 days of delivery.

  
  

  
  

  * It is not available to compensate for import duties and taxes which are made in the rest of areas, except for below 5 countries.

  
  

  Country	Criteria for Customs Compensation
  U.S.A	Total purchase amount under the recipient's name is below US$800 (Based on order date)
  Taiwan	Recipient is not responsible for customs clearance
  Singapore	Purchase amount is below US$280
  Malaysia	Purchase amount is below US$115
  Hong Kong	[Duty-free zone] All customs charges that still occur are eligible for compensation

  
  

  
  

  
  

  For Product Returns due to Reasons Caused by the Customer

  
  

  Product returns due to reasons caused by the customer include but are not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties, etc.

  - The returned product will not be re-shipped.

  - The customer is responsible for all/any relevant expenses during the return process such as return shipping, customs, etc. This will be done by either deduction from refunds or extra charges.

  
  

  (1) Process for refund requests

  Once the parcel returns, refund will be issued after all fees and expenses are subtracted. Price will vary depending on return shipping method.

  For non EMS service regions, refund will be issued in accordance with the EMS Premium Service.

  
  

  (2) Re-delivery requests

  Re-delivery requests are NOT accepted.

  
  

■ Return Policy

- Item(s) must be returned unworn, undamaged, unwashed and with all tags/labels attached including free gifts and any packaging.

- For returns due to reasons caused by customer, including wrong address, refusal to pay customs, etc.,

  item will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

- All return due to Change of mind must be sent via EMS service.

- For returns due to reasons caused by store, including wrong shipment, defective items, etc., relevant expenses will be paid by store.

■ Return Process

1. Make a return request to Customer Service within 7 days of receiving the item. Otherwise, your return will not be accepted.

   For missing item(s), contact Customer Service immediately within 1 day.

2. After the return request has been made, our Customer Service team will contact and guide you through.

3. Securely repack the item(s) you wish to return to prevent damage in transit, then mail the package via EMS to the return address provided by Customer Service.

   (Please make sure to include your order number, name, and e-mail address.)

4. After shipping, notify Customer Service with the relevant information.

5. Your refund will be issued after we have received and examined your item(s).

■ Case Eligible for Return/Exchange and Cancellation available

1. Order cancellation or change before shipment

   A. Order Cancellation and Change

      i. You can cancel your order or make changes to items/shipping information before shipment.

     ii. Changes can only be processed when your order is in ‘Before Shipment’ status (Preparing Shipment).

          Changes or cancellations require confirmation from Customer Service. Contact us immediately via email.

    iii. You may only change the option of the same item you ordered. Exchange for a different item is not accepted.

    iv. If your order status is not in ‘Before Shipment’ (Preparing Shipment), it means your order has already been packed and sent out,

       so we cannot process the cancellation or change.

   B. When the ordered item is out of stock

     i. We are running a pre-order system where items are stocked as orders are placed.

    ii. Please be advised that stock availability may change depending on when you purchase the items,

       so there might be sold-out items in your order.

   iii. Sold-out items will be cancelled and refunded via your original payment method, and the rest of your items will ship when the order is ready.

       We kindly ask for your consideration on this matter.

2. Regarding return cost

   A. Return due to change of mind

        i. If your order has met the free shipping requirement

             1) You will be responsible for both initial and return shipping fees, if you return your entire order.

             2) You will be responsible for both initial and return shipping fees,

                  if you return part of your order and the rest of your order amount does not meet the free shipping requirement.

             3) You will be responsible for return shipping fee only, if you return part of your order

                 and the rest of your order amount still meets the free shipping requirement.

        ii. If your order did not meet the free shipping requirement,

            you will be responsible for the return shipping fee.

        iii. Exchanges after shipment are not accepted.

   B. Return due to defective items or wrong delivery

          i. Relevant costs will be responsible by store. For return shipping fee, customer must send

             a photo copy of the return shipment receipt to Customer Service for reimbursement.

         ii. Once item is returned, we will proceed with the refund for returned item(s) and return shipping fee.

        iii. Exchanges after shipment are not accepted.

■ Case Not Eligible for Return

1. Return request made 7 days after the delivered date.

2. Return sent without any prior request to Customer Service.

3. Traces of use on the returned item(s)

   A. Damaged or missing label/tag

   B. Scent or any form of contamination

   C. Washed or repaired

4. Item(s) made with delicate materials that can be easily contaminated, distorted or damaged

   A. Knit and silk type material

   B. Item(s) with beads and sequins

   C. Payment made using reward points (return is accepted if store is at fault)

   D. Leather and wool products