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20% OFF ON K-POP IDOL ITEMS

The "20% OFF ON K-POP IDOL ITEMS" offer starts on Sep 4, 2018 14:00 and ends on Sep 11, 2018 14:00 (UTC+9). Details are subject to change at any time without prior notice.

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Our Customer Service Team is available to take your calls daily during the following business hours:

Monday thru Friday: 9:00am - 6:00pm & 10:00pm - 7:00am (GMT+9H)
Lunch break: 12:30pm - 1:30pm & 2:00am – 3:00am (GMT+9H)
Closed on Sat, Sun & Holidays
* Click here to use the time zone converter.

Toll Free:
1-855-521-5164

How to register
Register with us

Get $2 reward points by registering at en.mixxmix.com
Up to 10% of your total purchased amount will be credited in reward points based on your membership level.

Membership Benefits
Exclusive sale updates and discount coupons based on membership level $1~$2 in reward points for product reviews.




Payment
We Accept The Following Methods of Payment

PayPal & Credit Card (VISA, MASTER, AMEX, DISCOVER),  Alipay & UnionPay
Shipping
  • Shipping Method : Selected by customer
  • Shipping Area : Worldwide
  • Shipping Rate : Selected by customer
  • Delivery Time : 7 - 10 days


  • Shipping Rates & Delivery


    Below are the delivery methods available with estimated arrival time and cost.


      Shipping Destinations      Shipping Service       Shipping Fee(USD)      Free Shipping over(USD)   
    WorldwideFASTBOX MAIL$29.99$200
    U.SFASTBOX ECONOMY$14.99$200
    AustraliaFASTBOX ECONOMY$19.99$200
    TaiwanFASTBOX STANDARD$9.99$70
    HongkongFASTBOX STANDARD$9.99$70



    - Item Preparation Time (for in-stock items): Around 7-10 business days after payment
    - Delivery Time (excluding customs clearance): Around 3-8 business days after dispatch
    - Shipping Courier: Available after dispatch
    - Method of Shipment: Air parcel
    - Tracking time May vary depending by courier
    - Tracking info may be available more than 24 hours after shipment



    General Shipping Policy

    1) Some shipping couriers may not be available for certain areas. More information is provided on our Guide > Shipping page or during checkout.
    2) The delivery time provided is an average estimate excluding preparation time and customs clearance.
    3) Delivery time may vary depending on the shipment and customs clearance situation.
    4) The best matching shipping courier is selected in real time to provide the most secure and fastest delivery service. Please note that for this reason, we cannot provide the name of courier prior to shipment.
    5) All shipping couriers provide real-time tracking updates.



    Track Orders

    Once your order is shipped out, you will receive an email regarding tracking information.
    You can also find information on your shipment at My Account > My Orders.



    Customs and Duties

    The recipient is responsible for all/any import duties and taxes which may occur during international shipments.
    Please be advised that these charges are levied by the destination country and we do not have control over them.

    However, in certain countries, if you are charged customs fees even after proving that your items are for personal use, and your purchase amount meets the criteria below,
    you will be compensated via Reward Points.
    *Purchase amount: Original price of item(s) before any discounts/coupons/reward points are applied

    Please provide proof of payment via Contact US or E-mail after customs are cleared.
    *Approved only if request is made within 14 days of delivery.


    * It is not available to compensate for import duties and taxes which are made in the rest of areas, except for below 6 countries.

       Country    Criteria for Customs Compensation
     U.S.A Total purchase amount under the recipient's name is below US$800 (Based on order date)
     Taiwan Recipient is not responsible for customs clearance
     Singapore Purchase amount is below US$280
     Malaysia Purchase amount is below US$115
     Macao [Duty-free zone] All customs charges that still occur are eligible for compensation
     Hong Kong [Duty-free zone] All customs charges that still occur are eligible for compensation





    For Product Returns due to Reasons Caused by the Customer


    Product returns due to reasons caused by the customer include but are not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties, etc.

    - The returned product will not be re-shipped.

    - The customer is responsible for all/any relevant expenses during the return process such as return shipping, customs, etc. This will be done by either deduction from refunds or extra charges.


    (1) Process for refund requests

    Once the parcel returns, refund will be issued after all fees and expenses are subtracted. Price will vary depending on return shipping method.

    For non EMS service regions, refund will be issued in accordance with the EMS Premium Service.


    (2) Re-delivery requests

    Re-delivery requests are NOT accepted.


Returns & Exchanges

■ Return Policy


- Item(s) must be returned unworn, undamaged, unwashed and with all tags/labels attached including free gifts and any packaging.

- For returns due to reasons caused by customer, including wrong address, refusal to pay customs, etc.,

  item will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

- All return due to Change of mind must be sent via EMS service.

- For returns due to reasons caused by store, including wrong shipment, defective items, etc., relevant expenses will be paid by store.



Return Process


1. Make a return request to Customer Service within 7 days of receiving the item. Otherwise, your return will not be accepted.

   For missing item(s), contact Customer Service immediately within 1 day.

2. After the return request has been made, our Customer Service team will contact and guide you through.

3. Securely repack the item(s) you wish to return to prevent damage in transit, then mail the package via EMS to the return address provided by Customer Service.

   (Please make sure to include your order number, name, and e-mail address.)

4. After shipping, notify Customer Service with the relevant information.

5. Your refund will be issued after we have received and examined your item(s).



Case Eligible for Return/Exchange and Cancellation available


1. Order cancellation or change before shipment

   A. Order Cancellation and Change

      i. You can cancel your order or make changes to items/shipping information before shipment.

     ii. Changes can only be processed when your order is in ‘Before Shipment’ status (Preparing Shipment).

          Changes or cancellations require confirmation from Customer Service. Contact us immediately via email.

    iii. You may only change the option of the same item you ordered. Exchange for a different item is not accepted.

    iv. If your order status is not in ‘Before Shipment’ (Preparing Shipment), it means your order has already been packed and sent out,

       so we cannot process the cancellation or change.

   B. When the ordered item is out of stock

     i. We are running a pre-order system where items are stocked as orders are placed.

    ii. Please be advised that stock availability may change depending on when you purchase the items,

       so there might be sold-out items in your order.

   iii. Sold-out items will be cancelled and refunded via your original payment method, and the rest of your items will ship when the order is ready.

       We kindly ask for your consideration on this matter.


2. Regarding return cost

   A. Return due to change of mind

        i. If your order has met the free shipping requirement

             1) You will be responsible for both initial and return shipping fees, if you return your entire order.

             2) You will be responsible for both initial and return shipping fees,

                  if you return part of your order and the rest of your order amount does not meet the free shipping requirement.

             3) You will be responsible for return shipping fee only, if you return part of your order

                 and the rest of your order amount still meets the free shipping requirement.

        ii. If your order did not meet the free shipping requirement,

            you will be responsible for the return shipping fee.

        iii. Exchanges after shipment are not accepted.

   B. Return due to defective items or wrong delivery

          i. Relevant costs will be responsible by store. For return shipping fee, customer must send

             a photo copy of the return shipment receipt to Customer Service for reimbursement.

         ii. Once item is returned, we will proceed with the refund for returned item(s) and return shipping fee.

        iii. Exchanges after shipment are not accepted.


Case Not Eligible for Return


1. Return request made 7 days after the delivered date.

2. Return sent without any prior request to Customer Service.

3. Traces of use on the returned item(s)

   A. Damaged or missing label/tag

   B. Scent or any form of contamination

   C. Washed or repaired

4. Item(s) made with delicate materials that can be easily contaminated, distorted or damaged

   A. Knit and silk type material

   B. Item(s) with beads and sequins

   C. Payment made using reward points (return is accepted if store is at fault)

   D. Leather and wool products

Refunds
Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
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Reward Points

Reward points for your purchases will be issued once order delivered is confirmed.
Meanwhile, you are free to spend your available reward point balance.



Requirements

If you wish to pay for your order with reward point(s), you are required to spend a minimum reward point of $1.



Cancellation of reward points

Pending points issued from orders will be automatically cancelled on cancellation or return of the relevant order.
Your reward points will be cancelled if you close your account.



Reviews

If you write a review for each product you purchase, we will credit you in reward points.
 
1 Point : Text review only per 1 item
2 Points : Text and Photo review per 1 item

* To confirm your identity, register and sign in before writing your review.
* 1 Point can be used as $1.
* Points will be issued once your review is verified by staff.
* To earn your reward credits, you have to join a membership.
* If the attached photo doesn’t show you are putting on the product or using it, the review points will be issued as Text review.
* Review post is available to write within 30 days after order updated as 'delivered', and review point is also available to issue in this period only.



Membership Level

MIXXMIX offers 4 different levels of membership benefits.
You can enjoy exclusive benefits and earn reward points with your purchases at each level.

BLUE
Accumulated order amount : $1 ~ under $150
Reward points rate : 1%
Benefits : 10% Off birthday coupon

SILVER
Accumulated order amount : $150 ~ under $1,000
Reward points rate : 2%
Benefits : 10% Off birthday coupon

GOLD
Accumulated order amount : $1,000 ~ under $2,500
Reward points rate : 3%

Benefits : 10% Off birthday coupon


PLATINUM
Accumulated order amount : $2,500 ~
Reward points rate : 5%
Benefits : 10% Off birthday coupon and 5% Off coupon every month

* Discount coupons for members will be issued on the first day of every month and are valid for 7 days.
* Birthday coupon is valid for 15 days from the date issued.
* Our coupon policy above is effective as of February 2015. (Updated January 2016)
* Membership benefits are subject to change.


Restrictions

 

- You can earn Reward Points by purchasing goods or by participating in various online events.

- You can use your Reward Points for store purchases.

- Reward points are not awarded for cancelled or incomplete orders.

- You can view and manage your Reward Points through your Member Account Info.

- Reward points issued before December 31st will expire on February 1st of the following year. Reward points will also automatically expire for closed accounts.

- Reward Points cannot be redeemed for cash nor transferred to a third party.

- Reward point policies are subject to change. All changes will be notified to members 30 days in advance.

- For deactivated members who don't log in their account within 1 year, earned reward points will be expired on the last day of every month.



E-money


※ About E-money

 - [E-money] is online money refunded as store credit for cancelled orders.

 - You can get a refund via E-money. To receive your refund via E-money, please contact Customer Service.

 - Refunds can be issued in E-money for the following cases: failure to refund in original payment method, reimbursement for return shipping (for wrong orders or defective items), payment gateway errors.


※ Difference between Reward Points and E-money

  - Reward Points : The beneficial mileage earned by item purchase or participation of event/promotion

  - E-money : Online money equivalent to cash.



※ E-money Guide

 - You can use E-money to items. $1 of E-money has the same value as $1 in cash.

 - Only members are eligible for E-money. You can check your E-money history in My Page after signing in.

 - E-money can be used along with reward points or discount coupons in your account.

 - There are no limits to using E-money as a payment method.

 - There is no expiry date for refunded E-money.


※ E-money for closed accounts

 - You can close your account in My Page.

 - Once you close your account, all earned Reward Points will expire. However, E-money can be refunded via PayPal if you contact us beforehand.

- You can check the remaining balance of Reward Points and E-money before closing your account. Please contact our Customer Service if you have any E-money left in your account.

 - If you close your account without prior notice, your remaining E-money balance will automatically expire.


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